SMS & ONLINE PRIVACY POLICY
Effective Date: May 3, 2024
Overview
Utilize Health (UH, The Company, We, or Us) takes the privacy of your Information seriously. UH established this SMS & Online Privacy Policy (Privacy Policy) to describe our collection, uses, disclosures, and protection of Information of UH’s on-line consumers. This Policy also applies to any information we collect offline, such as when you visit our offices, attend Utilize Health events, or interact with our representatives at other events, or in other contexts in which we make this Policy available to you. UH does not sell your Information.
Information is defined in this Privacy Policy as information that relates to an identified or identifiable individual or as otherwise defined under applicable law. It does not include de-identified or aggregate information, or public information lawfully available. It does not include protected health information (PHI). It also does not include employment related information you may provide through the Career section of the UH Website.
We understand you may connect with Us in a variety of ways, including through our website utilizehealth.com, mobile applications of our Website, email, and/or SMS messaging.
We recommend that you review this Privacy Policy carefully, because, by using this Website and otherwise interacting with Us through the Website, you agree to the terms of this Privacy Policy.
UTILIZE HEALTH’S PRACTICES REGARDING YOUR INFORMATION
Utilize Health (MHC UH Inc. d/b/a Utilize Health) is a Tennessee based for-profit C-Corporation that provides care management and care support for individuals discharging to home after neurological diagnoses and injuries (e.g. stroke, spinal cord injury, traumatic brain injury).
- Collection and Use of Information
We use the Information that you provide or We collect in order to conduct our business. Generally, We use such Information to:
- Contact you (for example, send you emails, invitations, newsletters, SMS reminders, announcements, and/or surveys)
- To communicate with you about UH, including to follow up on requests or questions that you may submit
- Provide you with services and information that you request;
- To track and analyze use of our website, for purposes including enhancing and maintaining our online presence or services; for recruiting and human resources administration purposes; and to otherwise run our business
- Secure the Website and enhance its features, including to prevent, detect, and investigate misuse, fraud, and illegal activities
We may also use aggregated or de-identified information to better understand our website and how to improve it. For example, we use Google Analytics to process and analyze data we collect from your use of our website. Although we will not share your personally identifiable information with Google, you should review how Google collects and processes data through our use of Google Analytics by viewing Google’s privacy statement, which can be found at http://www.google.com/policies/privacy/partners/.
Voluntary Submission of Information:
While using our website, you may be asked to provide personally identifiable information about yourself. For example, if you submit a referral form or message on our Contact Us page, we will ask you to provide things like your name, address, e-mail address, phone number, fax number, and any other information you choose to provide. We do not collect any of this information unless you provide it to us voluntarily.
Automatic Collection of Information:
When you visit our Website, we may automatically collect non-personally identifiable information about you through cookies and other technology.
Web logs: We may automatically collect information about you that is made available by your browser, computer hardware and/or software, or mobile device, including but not limited to the Internet domain and website address from which you accessed this website and your Internet Protocol (IP) address, the state or country from which you accessed the website, the date and time you visited the website, the pages accessed by you on and from this website, and other standard information included with every communication sent on the Internet, such as browser type, browser language, operating system, or service provider.
Cookies: We do occasionally use cookies (small files stored on your device or browser), tracking pixels (tiny graphic images embedded in a website or email), HTML/CSS/Java-based coding, and other similar technologies to automatically collect information when you use our website. Your browser software can be set to warn you of cookies or reject all cookies.
We may use cookies, web beacons, and other storage technologies to recognize you or to collect or receive information from your use of our website and elsewhere on the internet. We may aggregate the information collected through storage technologies with your information, and the information collected may be used to speed your use of our website, to provide measurement services, or to provide targeted advertisements on the basis of legitimate interests.
Tracking and/or Analytics Services: We may also contract with third-party advertising or analytics companies to track user behavior and analyze user activity, improve efficiency, create a better experience with our website, or to serve you online ads on other websites. These third parties may use cookies or similar technologies to collect information about your interactions with our website and interactions with other websites. These advertising companies may use the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our advertising effectiveness.
We use Google Analytics on this website to help us analyze the traffic on our website. We do not use Google Analytics to gather information that personally identifies you. The information generated by Google Analytics is transmitted to and stored by Google and subject to Google’s privacy policy. For more information on Google Analytics’ processing of personal information, please see http://www.google.com/policies/privacy/partners/.
Information We May Receive from Third Parties: We also may collect information regarding how you interact with our website and other websites, such as content on social media platforms. For example, if you “like” a photo on one of our social media sites, we may collect information related to that interaction. In some cases, we may receive information about you from third parties that you directly provided to a third party.
Aggregate Information:
Although information in the aggregate does not reveal the identity of individuals, We use such information to better understand our website and how to improve it. For example, we use Google Analytics to process and analyze data we collect from your use of our website. Although we will not share your personally identifiable information with Google, you should review how Google collects and processes data through our use of Google Analytics by viewing Google’s privacy statement, which can be found at http://www.google.com/policies/privacy/partners/.
Third Party Advertising or Sites:
Our Website has links to other websites. Websites from third parties may use tracking technologies. We do not control those tracking technologies, and we are not responsible for them.
SMS Terms and Conditions
UH offers a text messaging program (“Text Message Program”) to communicate with patients on topics relevant to their relationship with UH. For example, you may receive updates related to your visits and care management. In accordance with the Health Insurance Portability and Accountability Act (“HIPAA”), patient information used for text messaging will not be shared for marketing purposes.
SMS OPT IN / OPT OUT
By consenting to text (Utilize Health consent and authorization form or by sending a message to a Utilize Health number), you agree to receive SMS messages, and acknowledge that you understand the risks associated with sending and receiving protected health information via SMS/MMS text messages, including but not limited to the risk that text messages exchanged between you and Company could be viewed by an unauthorized third party. Your consent to receive SMS text messages from the Company is not a condition of any treatment provided by the Company, and you can opt out of receiving text messages from the Company at any time by responding “STOP.”
Your wireless carrier’s message and data rates may apply to SMS correspondence. The Company does not charge for any text message content that is sent to you; however, downloadable content may incur additional charges from your wireless carrier. You are solely responsible for any fees, including web access and/or data or text message charges that may be billed by your wireless carrier based on your individual plan. Please contact your wireless carrier for information about your messaging plan. Your carrier may impose message or charge limitations on your account that are outside of our control. All charges are billed by and payable to your wireless carrier.
You represent that you are the owner, or authorized user of the wireless device you use to receive text messages. You further represent that you are authorized to approve the applicable charges related to the receipt of text messages from the Company. Message frequency may vary.
The Company will not be liable for any delays or failures in your receipt of any SMS messages, as delivery is subject to effective transmission from your network operator and processing by your mobile device. Additionally, Company is not responsible for any direct or indirect damages arising from the use of SMS messages. SMS message services are provided on an as is, as available basis.
Data obtained from you in connection with the Company’s Text Message Program may include your mobile phone number, your carrier’s name, and the date, time, and content of your messages and other information that you may provide. Your wireless carrier and other service providers may also collect data from your SMS usage, and their practices are governed by their own policies. We reserve the right to use and disclose the data that we collect in accordance with our HIPAA Privacy Policy. When you provide us with information in connection with the Text Message Program, you agree to provide accurate, complete, and true information.
Uses of Information in the Last 12 Months:
Specifically, the categories of Information used in the Last 12 months are:
Categories Information examples
Identifiers Identifiers such as name, mailing addresses, email addresses, telephone numbers, contact information
Commercial Information Records of any services you obtain from Us, consumer information voluntarily submitted to Us in a Website inquiry for services
Internet/Electronic Information systems, and information such as your browsing history, devices, IP addresses of the devices connecting to UH information systems, devices, accounts, and networks
Preferences Information related to your preferences for services, including your preferences for SMS messaging
UH Does Not Market its Services nor Provide Services to Children:
UH does not knowingly collect individually identifiable information from anyone under the age of 18 through the Website.
Retention of Information:
We maintain industry-accepted physical, electronic, and procedural safeguards to protect the Personal Information collected when you use our website. However, no data transmission over the Internet or data storage system is guaranteed to be 100% secure and, as a result, you transmit information to us at your own risk. We may keep your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained.
- Disclosure of Information
Utilize Health will not sell your Information. Utilize Health will not disclose your Information to third party advertisers or for profiling for future advertising. We have not shared with or sold any categories of your Information to third parties in the last twelve (12) months.
We may share your information, including information collected through our website, under the following circumstances: with our authorized vendors and third-party service providers who perform certain services or functions on our behalf (for example, we may share your information with a hosting service provider who hosts the website); in connection with a merger or transfer of all or a portion of our website or business; in accordance with your consent or direction, as permitted by law; to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries; and to protect and defend our rights, interests, health, safety, and security, and those of our affiliates, patients, users, or the public. SMS consent or phone numbers for the purpose of SMS aren’t shared with 3rd parties.
- Protection of Your Information
We maintain industry-accepted physical, electronic, and procedural safeguards to protect the Personal Information collected when you use our website. However, no data transmission over the Internet or data storage system is guaranteed to be 100% secure and, as a result, you transmit information to us at your own risk.
Consumers can opt-out of communications at any time by emailing [email protected] or responding “STOP” to any Utilize Health SMS message.
YOUR RIGHTS AND HOW TO EXERCISE YOUR RIGHTS
This section applies to individuals covered by an applicable state law that establishes certain rights regarding the privacy of individually identifiable information.
Your Rights:
- You may request to know:
- The Information that Utilize Health has collected about you;
- The categories of sources from which the Information is collected;
- The business or commercial purpose for collecting your Information; and
- Business purpose to disclose Information to third parties and the categories of third parties with whom Utilize Health discloses your Information.
How To Exercise Your Rights:
- Submit a request via email to Utilize Health via mail, email to:
Utilize Health
ATTN: Compliance
215 Cumberland Bend, Suite 109
Nashville, TN 37228
Our Commitment to Honoring Your Rights
If you have any questions regarding this Privacy Policy or need assistance in exercising your rights regarding Information, please reach out via email or mail to our team.
Utilize Health
ATTN: Compliance
215 Cumberland Bend, Suite 109
Nashville, TN 37228
GENERAL INFORMATION
Changes to the Privacy Policy
We reserve the right to change this Privacy Policy. When updated, the effective date of the revised Privacy Policy will be updated.
Applicable Law and Jurisdiction
Our Website and services are offered and operated in the United States. If you are located outside of the United States, please be aware that any Information you provide to Us will be transferred to the United States. By providing Us with any Information through the Website, you consent to this transfer and our use of such Information in accordance with this Privacy Policy.
This Privacy Policy Does Not apply to Protected Health Information or Employment Information
Contact
To exercise your rights regarding Information as described in this Privacy Policy or to ask questions about this Privacy Policy, please contact Us either by mail or e-mail:
By Mail:
Utilize Health
ATTN: Compliance
215 Cumberland Bend, Suite 109
Nashville, TN 37228
By Email: [email protected]